Use of personal data
Through our website, data is processed that can be traced back to persons both directly and indirectly (whether or not made available by the user). Careful handling of these personal data is of great importance. These are therefore carefully processed and secured by us. In our processing, we comply with the requirements of the applicable laws and regulations. This means, among other things, that: we clearly state for which purposes we process personal data. We do this through this privacy statement; we limit our collection of personal data to only the personal data necessary for legitimate purposes; we first ask you for permission to process your personal data in cases where your approval is required; we take appropriate security measures to protect your personal data and also require those measures from parties that process personal data under our responsibility; we give you the right to access, correct, delete or export your personal data at your request. We offer various products and services in the context of which (personal) data are processed.
When you order a product via our website, we process both personal data of the sender and personal data of the person to whom you send the surprise (recipient). Sender: When you are logged in as a sender during the ordering process, we process the following data: name and address details, telephone number, e-mail address, gender, IP address and information about the order, such as the order and delivery date. Apart from your name, e-mail address and IP address, all this information is optional (not required). If you are not logged in as a sender during the ordering process, we will process the following data: name, e-mail address and IP address. Your name and address details and other information about the order are processed in order to be able to process your order and payment and to be able to (have) delivered on time. We use your e-mail address and telephone number to keep you informed of the order status, to communicate in a different way about the order and to inform you about our services and promotions. Your gender is registered in order to be able to address you correctly. Your IP address is processed to analyze trends in purchasing behavior and to prevent and combat (identity) fraud. Recipient: When an order is placed through us, the following data of the recipient is processed: name and address, address, telephone number and e-mail address (telephone number and e-mail address are optional). In this case, the name and address details of the recipient and other information about the order will be processed by us in order to be able to deliver the surprise to the correct address on time. Both Web it Up and the sender and receiver have an interest in this, because otherwise the receiver may not be able to receive the package (on time). We process the personal data of senders and recipients on the basis of a legitimate interest. The aforementioned interests have been weighed against the interests of senders and recipients, specifically taking into account the right to protection of their privacy. This takes into account, among other things, that we only process a minimal number of personal data and that recipients generally appreciate receiving such surprises.
You can contact our complaints service through various channels. You can call us, e-mail us, chat with us or fill in the contact form. We process your contact details and other information provided to answer your questions and / or complaints within a maximum of 24 months.
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