Privacy Policy

Web it Up (hereinafter also: “we” or “us”) aims to provide high-quality services. Reliability is an important factor in this. Respect for privacy and careful handling of data is an important part of that reliability. We want to be transparent about the way in which we, as the controller, handle the processing of (personal) data of our customers, senders and recipients of our products and services, and visitors to our website (hereinafter also: “you”). In this privacy statement we explain this further, whereby it is paramount that we comply with the laws and regulations, such as the ‘General Data Protection Regulation (GDPR)’. In addition, we explain which personal data we collect and for what purposes we use it. We recommend that you read this statement carefully. This privacy statement does not apply to websites or services of third parties, including hyperlinks to websites of others and social media buttons. We are not responsible for the privacy policy and the use of cookies on those websites and social media platforms.
Use of personal data

Our website processes data that can be traced back to individuals, both directly and indirectly (whether or not provided by the user). Careful handling of these personal data is of great importance. We therefore process and secure them carefully. When processing, we adhere to the requirements of the applicable laws and regulations. This means, among other things, that: we clearly indicate for which purposes we process personal data. We do this by means of this privacy statement; we limit our collection of personal data to only the personal data that is necessary for legitimate purposes; we first ask you for permission to process your personal data in cases where your permission is required; we take appropriate security measures to protect your personal data and also require these measures from parties that process personal data under our responsibility; we give you the right to view, correct, delete or export your personal data at your request. We offer various products and services in the context of which (personal) data is processed.
Order process

When you order a product via our website, we process both personal data of the sender and personal data of the person to whom you are sending the surprise (recipient). Sender: When you are logged in as a sender during the ordering process, we process the following data: name and address details, telephone number, email address, gender, IP address and information about the order, such as the order and delivery date. Except for your name, email address and IP address, all of these data are optional (not mandatory). If you are not logged in as a sender during the ordering process, we process the following data: name, email address and IP address. Your name and address details and other information about the order are processed in order to process your order and payment and to be able to deliver it on time. We use your email address and telephone number to keep you informed of the status of the order, to communicate about the order in another way and to inform you about our services and promotions. Your gender is registered so that we can address you correctly. Your IP address is processed to analyze trends in purchasing behavior and to prevent and combat (identity) fraud. Recipient: When an order is placed through us, the following data of the recipient is processed: name and address, city, telephone number and e-mail address (telephone number and e-mail address are optional). In this case, the name and address details of the recipient and other information about the order are processed by us in order to be able to deliver the surprise to the correct address on time. Both Web it Up and the sender and recipient have an interest in this, because otherwise the recipient may not be able to receive the package (on time). We process the personal data of senders and recipients on the basis of a legitimate interest. The aforementioned interests have been weighed against the interests of senders and recipients, whereby specific account has been taken of the right to protection of their privacy. This takes into account, among other things, the fact that we only process a minimal amount of personal data and that recipients generally appreciate receiving such surprises.


Website
In order to optimize our website and services, we also collect and use statistical data about search, click and purchase behavior, including information about your internet browser, any language settings and information about the settings of the operating system of the computer or mobile device with which you visit us. We also use transaction data to prevent abuse, whereby we automatically signal and detect apparently unusual transactions in order to be able to investigate them further.
Legality of processing

We process your personal data on the basis of one of the following grounds: The processing of data is necessary for the performance of an agreement to which you are a party, or to take measures at your request prior to concluding an agreement, such as delivering an order placed by you. The processing of data is necessary to comply with a legal obligation that rests on Teken Tafelkleed, such as the fiscal retention obligation. The processing of data is necessary for the promotion of the legitimate interests of Teken Tafelkleed and/or third parties, such as the processing of the data of recipients. If you have given permission for the processing of your personal data for one or more specific purposes. You can always withdraw consent once given. Withdrawing consent does not affect the lawfulness of the processing of personal data prior to withdrawal.


Retention periods
Due to the fiscal retention obligation, we are obliged to retain some of your data for seven years (including name, order and payment data). The following retention periods apply to the other data: We retain your name and e-mail address as long as you have not unsubscribed from our newsletter, because we naturally hope to see you again. After unsubscribing from the newsletter, we retain your data for a maximum of two years. The other personal data collected by us is retained by us for as long as necessary to complete your order(s) and/or fulfil other described purposes. We then retain your data for a maximum of two years for statistical purposes. Your rights If you want to know which data is linked to your user profile, you can send a request to privacy@teken-tafelkleed.nl for an export of your personal data. You also have the right to object to the processing of your personal data and to request us to (temporarily) limit the processing of your personal data. In order to prevent misuse of your identity, we may ask you to identify yourself in advance.


Provision to third parties
We may pass on your data to the following parties: parties involved in the production and execution of orders and other services. This includes distribution partners, logistics partners and parties that handle the financial settlement; third parties engaged by us in the context of marketing and hosting, maintenance and support of our website; government institutions, investigative authorities and (supervisory) authorities, if we receive a request to do so or if we deem this necessary ourselves (for example in connection with detecting fraud); third parties if this is necessary to protect your rights or ours. This includes external (legal) advisors. In this context, we share personal data with the following parties, among others: Delivery personnel: PostNL, Communication with customer: Hubspot, Jetpack CRM, Hostfact. Customer service: Hostfact. Payment: Mollie


Cookies
Would you like more information about our cookies? Please refer to the extensive cookie statement.


Security
We take appropriate security measures to prevent and limit, among other things, destruction, loss, modification, unauthorized disclosure of or unauthorized access to personal data.


Third party websites
This privacy statement does not apply to third party websites that are linked to our website. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using them.
Changes to this privacy statement

We reserve the right to make changes to this privacy statement. We therefore advise you to consult this privacy statement regularly, so that you are aware of these changes.


Contact
Of course we are happy to help you if you have any questions or complaints about the processing of your personal data. We offer the possibility to ask questions via a contact form on our website. Based on privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority.
Name and contact details

If you have any questions about this privacy statement or other questions relating to privacy, you can always contact us using the contact details below.

Web it Up
Hector Petersenstraat 33
1112 LK Diemen

Phone number: +31 (0)20 894 3184
Email address: info@webitup-company.com.